Dangers of Outsourcing
No, not the traditional dangers.
Most outsourcing is done to countries other than our own. At the moment, the majority of our outsourcing goes to either India or the Pacific Rim. (For those of you who don’t follow this sort of thing, the Phillipines seem to be the next “hot” market, sucking away significant portions of India’s outsourcing revenue.) Sure, the prices are right and, depending on the type of outsourcing, the work might even be comprable to what you’d get in the States, but what about the other dangers? When was the last time we had a tsunami? And how long has it been since we had a major bombing here in the States? Now, I’m sure some of the people who stumble across this blog searching for information about outsourcing to India or the Phillipines or where have you will call me a racist. I’ve been called that before when I said I thought American companies should give American workers jobs before sending them offshore. But, I promise you, nothing could be further from the truth.
Still, I find myself remembering the mortgage company I worked for when I first came to Houston. We employed a small town in the rural United States to be our phone center. That job could have easily been sent offshore to an outsourcing company in Mumbai or New Dheli or Manila. But, it turns out that it was just as cost-effective to employ American workers. Also, we never had a complaint that our customers couldn’t understand our phone center workers. Now, keep in mind, I’m just being realistic here. Not everyone who speaks English as a second language has an impeniterable accent, nor is being a native speaker any guarantee, either. But, that little town was safe. No worries about things like tidal waves or bombings or coups or even hurricanes. Even blizzards didn’t stop them, though they did slow down a little the times they got hit with that. Still, they were safer from a disaster than we were in Houston and still enjoyed the comfort of knowing that the United States was a stable government who kept the peace in their own borders. Yes, we’ve had our share of tragedy, but, mainly, we’re a safe place to live and work. Safer than most of the world, really.
So, tell me again, how is this outsourcing, offshoring thing such a good deal?
