Say Hello to Brian
Brian Rothenberg of Wilco Computer Products is my new hero.
So, I’ve been having this issue at work with a FAX machine and a phone network. We’ve been wrestling with this for about six weeks. The problem, in a nutshell, is that the FAX machine we have is not playing well with the phone network since we joined our two PRIs together with some network equipment to “steal” unused bandwidth from the phone network for the data network. Mostly, it worked great. Mostly.
The problem is our FAX machine hasn’t been properly negotiating the connection speed with some older FAX machines since we added the VOIP component to our data/phone network. The result? I get yelled at on a regular basis because I can’t make a miracle happen.
My service provider told me that the solution is to make the default receive baud rate 14,400 instead of 33,600. That’s great, but I searched for days to find instructions for how to do it to no avail. I even got the people who supplied the FAX machine to us out to try and figure it out, but they came up empty.
Enter Brian. Brian Rothenberg called me looking to sell me computer equipment or printer supplies or, yes, FAX supplies. But, it turns out, he sells the devices, too. What mattered more to me, though, was that he took the time to go hunt down the super-secret service hot-line phone number for the manufacturer of the FAX machine that was giving me issues. Then, he called them and got the procedure on how to make the change and e-mailed it to me. Problem solved.
The next time I need a printer serviced, I’m calling Brian.
So, you know what? If you need someone in the Greater Houston Area that sells office equipment and supplies and goes the proverbial extra mile? Go to http://www.wilcocomputerproducts.com/ and ask for Brian. Tell him I sent you.
Thanks, Brian.
Advice from your Uncle Jim:
"It took me a long time not to judge myself through someone else's eyes."
--Sally Field
