Diary of a Network Geek

So, I’ve been thinking about getting yet another professional certification.

I’ve been a Certified Novell Engineer for about fifteen years now.  In fact, I upgraded that cert three times after initially certifying back in 1993.  In 2003, I got the CompTIA Linux+ certification.  All at more or less my own expense.  Now, I haven’t heard anything about Novell updating their certification requirements lately, but I suppose it might happen one day.  I don’t think I’ll pay to re-up that cert, though.  I haven’t really used Novell in any significant sense for about five years now, so there’s not much point in maintaining it.
The lack of continuing education requirement is one of the things I liked about getting the CompTIA Linux+ certification.  One test, one cert, for life.  It seemed like a good idea to me, a good investment.  About the time I ended up getting divorced, I gave up on studying for the CompTIA Security+ certification.  There seemed plenty of time.  Well, as it turns out, there may not be after all.

Earlier this year, CompTIA announced that there would be continuing education requirements for several of their certifications.  Well, the great mass of IT professionals raised such a hue and cry about it that they modified that stance somewhat.  We not have until the end of this year to get the certifications if we want to escape the re-up requirements.  That goes for the A+, the Network+ and, yes, the Security+ certifications.
So, it looks like I’ll be buying the Exam Cram Security+ book and, probably, investing in the SelfTest Software pre-exam study software, too.  It’s not that big an investment monetarily, but I suspect it will be a little more difficult to knuckle down and study to take the test.  I haven’t worked at that sort of thing for quite some time now, and I’m almost afraid I’ve forgotten how!

Of course, the real question is, in a way, whether or not it’s even worth getting the certification at all.  I mean, it just sucks me even deeper into the bottomless pit that is the IT profession.  It’s a never-ending treadmill of oppressive hours and thankless work that few people truly appreciate.  Of course, it does pay pretty well.  And, it does beat digging ditches.  Most days.
Naturally, my hope is that the Security+ certification will make me more marketable in the long-term, should something happen to my current job.  Not that I think that’s likely, but still, it never hurts to be prepared.  And, frankly, security is going to continue to be a big issue going forward, so getting this particular certification surely can’t hurt my resume any.

Over all, the investment is small for the potential return.  And, it will probably do me good to stretch my poor, feeble, little mind to work at something like this again.
Besides, I may know a beautiful, young college student or two who could help me study.
Stranger things have happened!

Well, okay, maybe not non-geeks, but non-network-geeks, at least.

As many of you well know, I am almost always pressed for time. That’s partly due to my work, which seems to include more and more front-line support and less and less networking coolness. It’s just the way things go. In any case, …

So, don’t be intimidated by this. You can diagnose most of your own network problems. Just head on over to the Linux Journal’s website, where Mike Diehl has written a pretty comprehensive article on Troubleshooting Network Problems. Oh, and don’t let the fact that it’s on a Linux website throw you, he has tips for Windows users, too.

I’m going to say this even though someone will no doubt call me a racist in the comments.

Oh, don’t think it won’t happen, because it did once already the last time the job market got tough. Here’s the thing, at times like this, when the entire world’s economy is bad, I think American companies should put American citizens, and legal residents, first, and in that order. Let’s not send jobs overseas just now. And, let’s not import any more foreign guest workers. Look, I know plenty of people who came over on H1B visas and that’s all well and good, but everyone in IT knows that this system gets abused regularly as a way to undercut the local IT people and keep them from earning a living wage. We all know that it happens and I’m sure any tech out there can site multiple sources for it. So, when I see articles about how Indian IT groups are worried about the H1B reforms currently being debated, I can’t help but wonder why they think U.S companies should put their workers’ needs above U.S. workers’ needs. Shouldn’t we take care of our own? I sure remember growing up being taught that we take care of our own neighbors before we worry about people some where far, far away. We make sure that no one we can reach is going hungry before we start looking in other cities, states and countries for people who need our help, too. Things are tough all over, but they’re tough right here. So, let’s take care of that first, then worry about our distant neighbors on the other side of the world.

Does that make sense to anyone else? Or am I wrong here? Should India and China give us work for their countries? Should we do tech support for Mumbai?

And, I’m not just saying this out of some jingoistic, hyper-conservative, knee-jerk reaction to globalism, either.  I promise you.  There are a lot of reasons I’m against this, not just the high level of unemployment.  There are also a lot of abuses of this system.  In fact, there have been so many abuses of the H1B1 system in the high-tech industry that the Federal Government is investigating and prosecuting the case.  So, this whole trend of either importing foreign workers or sending work overseas just doesn’t cut it for me.  First, we need to take care of our own, then reach out to the tired, hungry and poor of other countries.

So, what do you all think?

…No one to choke.

I’ve been living with a lot of stress lately.  It sneaks up on me when I least expect it.  I noticed it this past week when I almost snapped at church while driving one of the vans to pick up women from a local shelter to bring them to church.  Yeah, I know, that totally sounded like a self-serving, self-aggrandizing, self-promotion statement, but that’s what I was doing.  The additional stress of doing that for the first time, not knowing where I was going or what the procedure was combined with driving essentially a small bus, which is the largest vehicle I’ve driven in years and years, in the rain, had me about ready to snap.

But, here’s the thing, I didn’t notice that the stress was building up until it was right on top of me.
Looking back, I can see all the warning signs.  I’ve been eating too much and exercising not enough.  Nor have I been sleeping enough.  Witness the fact that I’m writing this at about 1:00AM after not working out because I fell asleep on the couch after eating a huge bowl of left-over mac-and-cheese-and-Spam.  Don’t judge me, you hypocrites who are all acting shocked because I ate Spam.  You have your comfort foods, too.  Mine just happens to be high-fat, processed meat with delicious hickory flavoring added right in for your convenience.  And, I’ve been eating donuts and candy at work, too.  But, the other signs are worse.  I’ve been clenching my jaw for weeks now, to keep myself from saying the things I don’t want to say out loud, at work and elsewhere.  I don’t want to be the asshole that turns loose with the biting sarcasm at the least provocation.  Well, I don’t want to be that guy again.  Oh, sure, it’s funny, but it doesn’t exactly make me the kind of person who other people want to get close to and be honest with.

Worst of all, I’ve noticed that I’m not getting everything done at work that I want to get done.  My users have come to expect a certain level of service that I’m proud to be able to deliver.  I try to make things run smoothly enough that no one waits for more than a few minutes for anything really important and most things aren’t really important.  But, that has its problems, too.  Now, I think that my users are used to not waiting, so some of them get impatient when they don’t have instant results.  Worse, I’ve made the impossible happen on short notice so many times now that everyone seems to expect that to be the norm.  Apparently, I haven’t made it clear enough that I’m making an exceptional effort to accomplish some of these things on short notice so everyone seems to think I can just produce at that level all the time.  Well, guess what?  I CAN’T! I know, I know, I should take time off, right? Because a little time off will make it better, right?  Well, not so much.  I am, in fact, taking several days next week to go watch my nephew graduate from Basic Training, but I’m so worried about what’s going to go wrong while I’m away that I can’t hardly sleep at all, unless I pass out from exhaustion on the couch, like I did tonight.  And, yes, I know this is getting more and more panicked and ranty sounding, but that’s in part because I feel more and more panicked and stark, raving mad the closer I get to trying to take a couple of days for myself like everyone else in the company does, because I’m so terrifed that nothing will work while I’m away or that the office will call all the damn time while I’m on the road that it will be worse than actually being there and just disappointing my nephew. I mean, if the users can’t wait five minutes for me, how are they going to wait five days?

I try to remind myself that I’m lucky to have a job.  And, I know I am, but sometimes the stress is enough to make my heart explode in my chest.  And, I know they did survive when I was getting treatment for cancer, but there are more of them now and it took weeks to sort out the mess that was the result of me being away so much that year.
There’s nothing much for me to do about it, either.  I try not to hate the person I see myself becoming.  I try not to backslide too badly on my exercise and generally better diet.  I try to pray.  I try to sleep.  I try to just relax.  But, I’ll be honest, gentle readers, I’m just not designed to run this hot anymore.  I used to live at this stress-level all the time, but that was a long time ago.  Besides, I was a real asshole when I lived like that.  And, I really, really don’t want to be that guy again.  But, I’m starting to wonder if that’s not the only way to deal with it, if that guy is the guy who’s designed to work under those conditions.  Maybe.  I hope not.
Or, somehow, conditions will have to change.  Soon.

Well, until then, I guess I’d better try to catch a few hours of sleep before getting up and doing it all again.
I hope your collective weeks are going better than that, my faithful readers.
And, with that, we return you to your regular internet drivel.

Advice from your Uncle Jim:
"Everyone deserves to be happy, but not if that happiness is dependent on imprisoning or enslaving another human being."
   --Unintentionally ironic comment left on a blog

Okay, I know I’m starting to make a bad habit of this, but…

But, you know I’m going to do it anyway.
So, I’ve recently seen two lists of ideas for making money. One is pretty specific to computer geeks, but the other is more generic. I’ll summarize and link to them below:

First, from TechRepublic; 10 Ways for Techs to Make Extra Cash

1. Subcontracting
2. National Account Work
3. Database Consulting
4. Teaching
5. Software Training
6. Home Networking
7. Telecommunications
8. Financial Software Consulting
9. Security System/DVR Integration
10. Online Expert

Okay, I have a few issues with this list. First of all, several of these things would really cut into a full-time gig! I mean, if you’re already in a consulting business of some kind, then branching out might be good, but some of these really aren’t for everyone. For instance, I know I’d be a bad fit for financial software of any kind. I mean, I don’t have any real Accounting training and can barely balance my checkbook, so that doesn’t seem like a great idea, does it? And, I know plenty of people who do a lot of what I do that would have no clue about database design or phone systems. The fact that I do know these things is a fluke, really. But, when times are tough, I suppose every network geek has the potential to become a consultant.

The second list is from MSN; 8 Ways to Boost Your Income

1. Sell Your Junk
2. Get a Second Job
3. Sell Your Skills
4. Rethink your Rent
5. Claim Unclaimed Assets
6. Adjust Your Tax Withholding
7. Get “Paid” to buy the stuff you already do
8. Hit up Mom and Dad

Okay, some good ideas, but again, I have some issues with it. Some of these are the old standbys, you know? The renting out a room thing, though, is a good idea. Well, mostly. If you pick the right person. I’m a little sketchy about the finding forgotten assets thing, though. I don’t really think I have anything I’ve left behind anywhere. I’m also a little dubious about playing around with taxes too much, too. That can go wrong in a hurry, and did for me during my divorce. (Of course, I made up for that by selling her junk instead of mine!) And, frankly, buying things on a card that “pays you back” seems like a pretty dangerous choice, too. That can go wrong fast, as my massive consumer debt shows. But, the worst is that last one. Uh, sorry, but I’m not moving in with my mom and dad in the “Over 55” community they live in now. Just not an option.

So, there you are. There might be a few ideas in there, but, honestly, I doubt there’s anything all that new to anyone who worked in IT during the late 90’s after the Internet bubble burst.
I hope all my readers are doing reasonably well, in spite of the downturn. And, if you all have more or better ideas, please, leave them in the comments!

Advice from your Uncle Jim:
"My obligation is to do the right thing. The rest is in God's hands."
   --Martin Luther King

So, Friday I went to my first geek networking event.

Okay, now, to be clear, I mean the first event I’ve ever been to that the point was to get to know other geeks, not work on computer networking. It was the first of what I think will be many. The event is a monthly “Geek Gathering” put on by Jay Lee and Dwight Silverman of TechBytes and the Houston Chronicle. I was convinced to come out this time by Kristie “Suburban Goddess” MacLaughlin. Though, I have to admit, I think she did it simply to get me active on Facebook, since the event was announced there. We’ve followed each other’s blogs for some time now, and exchanged a few e-mails, but never met. And, before any of my regular readers who are often eager for me to get involved with someone, mainly for the jokes that come out of my so-called love life, let me hasten to emphasize that this was not a date! She’s quite happy with her boyfriend and doesn’t need my uncivilized self mucking things up. Just in case anyone was wondering.

Still, she was quite eager to get me out to meet Jay and Dwight and “the gang”. Now, I did meet those folks, but I got caught in ugly traffic, so I got there a bit late and didn’t get to meet everyone I might have liked to know. For instance, I missed meeting the guys who run the Houston-based Japanese animation and manga convention known as ONI-CON. I did meet a couple of very nice journalists who got laid off from the Chronicle, however, who were there networking as well.
Funny thing about that, the networking thing. I’ve never really done it before, and I think it showed. Living alone, my conversational skills have atrophied so as to be almost non-existent! Thankfully, I was surrounded by people who were good at it and gracious. Donna, aka @Cottonwood2009, was very nice and kept my end of the conversation up as well as her own. And, of course, it seemed that everyone was on either Twitter or Facebook or both. I’m on Twitter for the tools I can add to this blog in case of losing my connection to the Internet again during a hurricane, so my family up North will know that I’m still alive. (They worry.) I was on Facebook, but hadn’t really done anything with the account. Since meeting a few folks, most notably Dwight and Jay, my Twitter followers have more than tripled in the space of two days and my Facebook friends have gone from one to eighteen.
And, I got to talk with several people about photography, too. In fact, it seemed like every third person there had a camera in hand. I didn’t take many pictures this time, but you can see the few I did at my Flickr page, under Geek Gatherings. There will be more eventually.

I remember when the on-line world and the “real” world were mostly separate. I’ve blogged for almost nine years now and never actually expected to meet most, if not all, of my readers. But, as the song goes, the times, they are a-changin’ and now, I fear, I’ll be meeting more and more of them. Perhaps I’ll have to start writing better and more relevant things! Good gravy, I may have to start writing technical posts again! What a strange turn of events that would be.
I have to be honest, and in all seriousness, meeting some of my readers makes me, well, a little uncomfortable. It’s bad enough that my readers often think that they know me based on what I write here, but now… Now, having met me in person, I’m afraid that the lines will become even more blurred. And, anyone who’s read my blog for a long time knows how I like my life neatly segmented and clearly defined. Still, what else is there to do? It’s either that or keep talking to the dog and, frankly, I think she’s getting a bit tired of hearing the same jokes over and over.

But, it was good to be out of my comfort zone Friday. It was good to go to a new place and meet new people. And, it was even good to put some faces to names that I’d seen on-line in any number of venues. I may not be very good at this networking thing, as ironic as that seems considering the title of my blog, but I’m going to keep working at it. It’s the one thing that I should have been working at harder all these years. Who knows, maybe I would have had a better series of jobs than I did? Maybe even a better series of girlfriends? Well, maybe not, but a guy can dream! Certainly going forward, if anything happens to me at my current job, I’ll be better off if I have a good, strong, professional network. If you’re in Houston and a geek like me, it would be worth checking out next month.
And, who knows, maybe one of these times I’ll meet the future ex-Mrs. Hoffman?

Are you worried about this?

So, this whole “the Internet is going to melt and your computer is going to explode on April 1” thing has really reached a fever pitch. Are you worried? Should you be? Look, I know that 60 Minutes did a thing about it, but, honestly, I think it’s mostly been blown out of proportion. For one thing, it takes advantage of an old, well-known flaw in Windows that was patched back in October, which was months before this worm got out into the wild. So, if you’ve been doing your updates like you should, chances are that you’ll be fine. And, if you haven’t, well, thanks to a couple of security researchers, there are some tools to take care of the problem.

So, if you haven’t done it yet, update your antivirus programs. And, then do your Windows updates. The rest should pretty well take care of itself.
Oh, also? Don’t open e-mail from strange people, especially if the name on the e-mail sounds a little off. Don’t go to shady or sleazy websites, either. Those warez sites all are just as likely to have infected programs as they are “legitimately” pirated ones. So, just don’t use them.

As usual, the press are making a really big deal about this, but most people probably won’t be effected. Just do your updates like you’re supposed to and don’t break the law, no matter how you feel about copyright and software prices.

So, uh, stay calm and carry on.

Advice from your Uncle Jim:
"The man who makes no mistakes does not usually make anything."
   --William Conner Magee

It’s vital to good server management to maintain a change control log.

Really, it’s best for everything in an IT department to keep a good set of change control logs, but most of us don’t do it. Well, a great little blog called Ask The Admin has an article on the Importance of Change Management Record Keeping that is a “must read” for anyone who has to keep track of more than one system.

Now, I have to admit, I don’t do a great job of maintaining documentation myself, but that’s not such a big deal since I’m a one-stop IT shop. However, if something should happen to me, it would make things better, and easier, for the next poor schmuck who has to take over. Mostly, when I get somewhere new, I’m confronted with a jungle of systems and armed with little more than a password. Sometimes, it’s not even the admin password. When I leave, though, I always try to leave behind updated, accurate, useful documentation. My desk may be a mess, but my documentation is at least usable.
The first guy I used to work for always would ask me what I’d do if he were trapped under a rock. Check the documentation was often the first thing. So, I learned, whenever possible, leave good documentation for the next guy.

Think of it as the Golden Rule of Documentation; Document for others what you would have them document for you.
In any case, read the article. Then go forth and sin no more.

It turns out, yes.

So, apparently, being a professional network geek is one of the sexy jobs to train for in 2009, according to an article on MSN Encarta. Which means that, as frustrating as my job can be some days, it’s apparently a good gig to have. Hunh, who knew?

Advice from your Uncle Jim:
"The moon does not think to reflect in the water, nor does the water think to reflect the moon."

Whoa!

Okay, this is for the geeks, specifically for the Netware geeks, like me. Novell has canceled next year’s BrainShare. It’s not clear whether this is just due to a really bad economic situation this year, or whether this will be permanent, but, after 20 years, Novell has canceled their premier convention/training session/user-conference. It does not give me a good feeling for the future of Novell or Netware in general. (If you’re interested, you can read the actual announcement here: Novell BrainShare.)

Wow.
I’m just so shocked I’m not sure what else to say.

Netware was the first real, viable Local Area Network operating system that wasn’t UNIX or some other mainframe system. Yes, there were others, Banyan VINES, SCO XENIX, and even the early Windows Server, but none were as robust and easy to use in those early days as Novell’s Netware. And, you could load it on what was basically a high-powered desktop machine. It might not run well on that, but you could do it.
Novell was the first certification I got when I was new to the network-geek-game. Back in the day, Netware was the thing to know. Now, it seems like a dead, or dying, technology. Now, we’re all learning Linux and UNIX, which, of course, was what Netware was modeled after. Wow, the times, they are a changing.

So, if you’re a fellow network geek like me, I’d love to hear your opinions in the comments. I have to say, I’m really shocked by this news. It cannot mean good things for Novell, even if they only cancel for this year and start up again next year.